Returns & Exchanges
RETURNS
Please allow processing time for returns
For all returns, there is an 8% restocking fee + $8 for the shipping label. The restocking fee does not apply to exchanges. We will provide you with a pre-paid shipping label.
Please contact us BEFORE returning any items. Please do not return items without contacting us first.
The item MUST be returned in the exact condition it was received with the jewelry box or there will be a $15 fee. Any free gifts with purchase must also be returned in order for your purchase to be eligible for refund.
Items with extended processing times, (indicated in the description of the item) can not be cancelled because they are made to order. Once an order is placed, the item immediately goes into production, no further changes can be made.
Items that are custom, personalized, engraved, body and nose jewelry, wholesale, exchanges, and modified from the original item i.e. custom sizing, items in the Flash Sale/Sample Sale (25%-50% off section of the website), uniquely sourced loose diamonds, and Black Friday sales are final sale.
Flash sale items can not be used with other promotions
We do not honor old promotions or price match to current promotions
All international sales are final
If the return is approved, please ship the item back within 14 days of delivery.
2 YEAR WARRANTY
Nolita Diamonds provides a complimentary 2-year limited warranty with every fine jewelry purchase made within the US. This warranty covers any quality concerns resulting from manufacturing defects, such as loose diamonds or prongs, missing gemstones and diamonds stones, and broken links and clasps. This does not cover normal wear and tear.
LOST PACKAGE
Tracking information is provided to the customer as soon as the items ship. We ship UPS 2nd Day for domestic orders and DHL & USPS for International orders.
We are not responsible for stolen or tampered with packages.
Our customer service team stays on top of all items shipped and will reach out to USPS if needed.
If you have not received your item. please feel free to reach out to us through the contact form or e-mail hello@nolitadiamonds.com
Nolita Diamonds has the right to update our policies at any time
