Returns & Exchanges

RETURNS

• Please contact us before sending any return. Approved items must be shipped back within 14 days of delivery.

• 8% restocking fee + $8 return shipping label on all returns (restocking fee waived for exchanges).

• Flash/Sample/30% OFF items: exchange or store credit only within 7 days.

• Black Friday Sale (10/24/25–12/07/25): eligible for store credit only, minus $8 shipping.

• Items must be returned in original condition with packaging; missing boxes will incur a $15 fee. Any free gifts must be returned.

• Final Sale: custom, personalized/engraved, made-to-order items, body/nose jewelry, all rings, wholesale, exchanges, and altered items (including custom sizing).

• Flash/Sample/30% OFF items cannot be combined with other promotions.

• No price matching on older promotions.

• International sales are final.

2-YEAR WARRANTY

Complimentary 2-year limited warranty on US fine-jewelry purchases, covering manufacturing defects (loose stones, broken prongs/links/clasps). Does not cover normal wear and tear.

LOST PACKAGE

• Tracking provided when shipped (UPS 2nd Day domestic, DHL/USPS international).

• We are not responsible for stolen or tampered packages.

• Contact help@nolitadiamonds.com if your order has not arrived—we will assist with carrier follow-up.

Nolita Diamonds may update policies at any time.