SHIPPING

We are located in New York, New York. All shipping is done through USPS. Please contact us on the contact form or at hello@nolitadiamonds.com regarding any questions or rush delivery request

RETURNS

Please allow processing time for returns

***Effective 8/16/2020 There will be a 8% restocking fee +$5 shipping label for all returns. The 8% fee will not apply to exchanges. We will provide you with the prepaid shipping label.

Please contact us BEFORE returning any items. Please do not return items without contacting us first.

The item MUST be returned in the exact condition it was received with the jewelry box or there will be a $15 fee.

Items that are custom, personalized, engraved, wholesale, exchanges, and modified from the original item i.e. custom sizing are final sale.

All international sales are final

If the return is approved, please ship the item back within 7 days of delivery.

LOST PACKAGE

Tracking information is provided to the customer as soon as the items ship. We ship USPS First-Class.

We are not responsible for stolen or tampered with packages.

Due to the current world health crisis- ALL couriers are experiencing severe delays especially for international shipping.

Our customer service team stays on top of all items shipped and will reach out to USPS if needed. If more than 120 days has passed and your package is still in transit we will issue a refund.

If you have not received your item. please feel free to reach out to us through the contact form or e-mail hello@nolitadiamonds.com


Nolita Diamonds has the right to update our policies at any time