Q: Where are we located?

A: We are located in the Diamond District of New York City

 

Q: How long will it take to receive my Nolita Diamonds purchase?

 A: Most items will ship within 2-5 business days unless otherwise stated. Custom orders usually take between 2-7 days. If an order will take longer than the expected time, you will be notified immediately via e-mail. We ship all of our orders USPS First-Class

 

Q: What do I do if I believe my order got lost in transit? 

A: Tracking information is provided to the customer as soon as the item ships. We ship through USPS

Our customer service team stays on top of all items shipped and will reach out to USPS if needed. If more than 120 days has passed and your package is still lost, we will issue a refund

If you have not received your item within the expected delivery date, please feel free to reach out to us via e-mail hello@nolitadiamonds.com

 

Q: Do we ship internationally?

 A: Yes, of course! Nolita Diamonds ships worldwide

 

 Q: How do I care for my jewelry?

 A:

  • Take off your jewelry before your daily rituals such as: showering, lotion, perfume, exercise, washing dishes, etc.
  • Before bedtime, lay your jewelry out flat to avoid tangling/scratching
  • To clean your diamond jewelry, use a soft toothbrush with dish soap and gently scrub the gold and diamonds.